If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, visit our website. Locate the Track Your Order in the footer and you will be navigated to the online tracking system of the designated courier company. For further assistance, please WhatsApp our customer service.
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 9.00 am – 7.00 pm from Monday –Sunday. Navshaily is committed to delivering your order at the earliest in compliance with the rules and regulations of the authorities at the delivery destination. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
Incase of special deliveries, please WhatsApp our customer service., and we will try to process the order as per your requested delivery date
Most of our delivery agents will make three attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us.
In Case Of Missing Items:
We prioritize ensuring your order reaches you in perfect condition. If however, an item is found missing from your package, we’re here to assist you. To process your claim for a refund or replacement, please follow these steps:
1) Inform us about the missing item within 48 hours of receiving your package.
2)Share clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.
This video will help us investigate and resolve the issue swiftly. please note that claims submitted beyond the 48 hour timeframe or without an unboxing video may not be eligible for a refund or replacement.
The following modes of payments are available for any purchase on the NAVSHAILY website.
A full list is available at the time of Check Out and prior to making payments for purchases. In case of COD, payments for purchases will be confirmed via call or SMS.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
If your payment has been declined, do kindly place a new order. We will not be able to reinstate an order once the payment has been declined.
On occasions, the financial institution may have declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.
If similar issues still persist after you have tried on the above suggestions, please WhatsApp our customer service for further assistance.
NAVSHAILY does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to our payment gateway providers.
Simply let us know, and we’ll swap it for a different style or color within 7 days!!
Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from NAVSHAILY within 15 minutes to inform you that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder).
Once an order has been successfully placed, an email containing the order details will be sent to your provided email address. Do check your junk folder as the email may be directed there. If you have not received your Order Confirmation, please check the email address entered. For further assistance, please WhatsApp our customer service.
Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.
There is no shipping Charges
Please go to Track My Order. You should be able to track the status of your shipment using your Order Number or Tracking ID provided to you after check out. For further assistance, please WhatsApp our customer service.
Please contact us immediately via e-mail navshaily1999@gmail.com or please WhatsApp our customer service. If you contact us within 30 minutes of placing your order we can cancel the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours
Kindly contact our Customer Care at snavshaily1999@gmail.com or please WhatsApp our customer service. with the Order Number, Name and Email address for assistance.
Please contact our Customer Care at navshaily1999@gmail.com or please WhatsApp our customer service immediately with the following information:
Please do not dispose/throw away the item(s) as it may need to be returned to NAVSHAILY . Our Customer Care team will get in touch with you to assist you on your concern.
“YOU DEFINE YOU " is more than just a motto, it’s a belief at Navshaily. Just like our bags, you have the power to shape your own story. Choose a bag that speaks to your personality, values, and vision for the world. Let your bag be a true reflection of your identity.
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“YOU DEFINE YOU ” is more than just a motto, it’s a belief at Navshaily.
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